ISO

ISO 20000 12005

ISO 20000-1:2005
ISO/IEC 20001:2005 – is the first international standard for IT Service Management. Organizations can distinguish themselves as service providers of quality IT services in today's very competitive market place by getting certified to ISO /IEC 20001:2005.

ISO/IEC 20000 Awareness Training
Workshop and Training on ISO/IEC 20000 standard, Understanding the benefits, approach, definition and what to expect in the certification process.

ISO/IEC 20000 Gap Analysis
The purpose of this consulting is to collate and review the current state and baseline of an IT organization with a view to establishing and identifying the gaps which may exist toward the ISO/IEC 20000 specification. From this a roadmap and Service Improvement Plan will be initiated and presented back to senior management.

ISO/IEC 20000 Planning sessions
We will deliver planning sessions / workshops to discuss the gaps and how to take this forward and the time frames involved. Definition session for:
  • Scope, Objectives, Requirements and Processes
  • Roles and Responsibilities
  • Budgets, resources, facilities and tools
  • Measurement of quality

ISO/IEC 20000 detailed review Workshops
We will deliver detailed review workshops on the Implementation of the Service Improvement Plan. Workshops and documentation to cover the 6 main process areas covered in ISO/IEC 20000:
  • Management System
  • Service Delivery processes
  • Control processes
  • Release processes
  • Resolution processes
  • Relationship processes

ISO/IEC 20000 Pre-Audit Preparation
We will prepare the customer for the formal audit by the Registered Certification Body (RCB).

ISO/IEC 20000 Audit Support/Post Audit Review
We will provide a supporting role during and after the audit process.The CMMI Consulting service of Infy Career helps software companies establish and deploy world class software engineering practices and achieve continuous improvements in their practice with respect to the processes that are in compliance with SEI's Capability Maturity model like CMMI.


Infy Career, through its CMMI consultancy service, extends to share its expertise and experience in the field of Quality by offering to partner with its clients throughout their process improvement initiative. The Company has evolved a unique methodology for helping its clients assess their software process improvement methodology.