Technical Training Track

Quality Management
  ISO CMMI
About ISO Understanding Generic Goals
About ISO 9001:2000
In continuous representation
QMS Influencing Factors
GG 1 – Achieve Specific Goals (CL 1)
What is Quality
GG 2 – Institutionalize a Managed Process (CL 2)
1.0 Scope GG 3 – Institutionalize a Defined Process (CL 3)
2.0 Normative Reference GG 4 -- Institutionalize a Quantitatively Managed Process (CL 4)
3.0 Terms and Definitions
 GG 5 -- Institutionalize an Optimizing Process
4.0 Quality Management System    
4.1 General Requirements
 1.1 Perform Base Practices
4.2 Documentation Requirements 2.1 Establish an Organizational Policy
4.2.1 General
 2.2 Plan the Process
4.2.2 Quality Manual 2.3. Provide Resources
4.2.3 Control of documents
 2.4 Assign Responsibility
4.2.4 Control of records
 2.5 Train People
5.0 Management Responsibility
 2.6 Managing Configurations
5.1 Management Commitment 2.7 Identify and involve relevant stakeholders
5.2 Customer Focus 2.8 Monitor and control the process
5.3 Quality Policy 2.9 Objectively evaluate adherence
5.4 Planning
 2.10 Review status with Higher Level Management
5.4.1 Quality Objectives 3.1 Establish a defined process
5.4.2 QMS Planning
 3.2 Collect Improvement Information
5.5 Responsibility, Authority and Communication 4.1 Establish Quantitative Objectives for the process
5.5.1 Responsibility and Authority
 4.2 Stabilize sub process performance
5.5 Responsibility, Authority and Communication 5.1 Ensure Continuous Process Improvement
5.5.2 Management Representative 5.2 Correct Root Causes of problems
5.5.3 Internal Communication    
5.6 Management Review CMMI Maturity L2 – Managed
5.6.1 General CMMI Maturity L3 - Defined
5.6.2 Review Input CMMI Maturity L4 – Quantitatively Managed
5.6.3 Review Output CMMI Maturity L5 – Optimizing
6. Resource Management  
6.1 Provision of resources   CAPM
6.2 Human Resources  
6.2.1 General Overview
6.2.2 Competence, Awareness and Training Human Resources
6.3 Infrastructure Procurement
6.4 Work environment Risk Management
7. Product Realization Cost Management
7.1 Planning of product realization Quality Management
7.2 Customer-related processes Time Management
7.2.1 Determine product-related requirements Scope Management
7.2.2 Review product-related requirements Communications
7.2.3 Customer Communication Integration
7.3 Design and Development  
7.3.1 Design and Development planning   Software Life Cycles
7.3.2 Design and Development inputs  
7.3.3 Design and Development outputs Water Fall Model
7.3 Design and Development Model
7.3.4 Design and Development review Spiral Model
7.3.5 Design and Development verification Quality Policy
7.3.6 Design and Development validation Quality Manual
7.3.7 Control of Design and Development changes QMS Procedures
7.4 Purchasing Quality Management
7.4.1 Purchasing process Document Control
7.4.2 Purchasing information HR & Training
7.4.3 Verification of purchased product Facilities Management
8. Measurement, Analysis & Improvement Purchase
8.5 Improvement
8.5.1 Continual improvement
8.5.2 Corrective Action
8.5.3 Preventive Action
Objectives Of A Quality System
About ISO 9001:2000